Cancellation & Refund Policy

Effective Date: 17 August 2026
Last Updated: 17 August 2026

This Cancellation & Refund Policy governs subscriptions, prepaid credits, and payment-related services provided through TEXTuned, a software product developed and operated by DashWord FZ LLC (“DashWord”, “we”, “our”, or “us”).

By subscribing to or purchasing any TEXTuned services, you agree to this Cancellation & Refund Policy in addition to our Terms & Conditions and Privacy Policy.

1.Subscription Services

TEXTuned is offered as a subscription-based Software-as-a-Service (SaaS) platform.

Subscription plans may be billed on a monthly or annual basis depending on the plan selected during checkout.

Your subscription grants access to the features, quotas, and services associated with your selected plan for the duration of the applicable billing period.

2.Automatic Renewal

Unless cancelled before the next billing cycle, subscriptions automatically renew at the end of each billing period using the payment method previously authorized by the customer.

By subscribing, you authorize DashWord FZ LLC to automatically charge your saved payment method for future renewals until your subscription is cancelled.

3.Cancelling Your Subscription

Customers may cancel their subscription at any time.

Cancellation does not immediately terminate access to the service.

Instead:

• Your subscription remains fully active until the end of your current paid billing period.
• No additional renewal charges will be processed after the current billing period expires.
• At the end of the billing cycle, your subscription will automatically terminate or transition to the applicable free plan (if available).

This policy applies equally to:

• Monthly subscriptions
• Annual subscriptions

 

4.Annual Subscription Cancellations

If you cancel an annual subscription before the end of the prepaid annual term:

• Your subscription remains active until the prepaid annual period expires.
• No future renewal will occur.
• Your subscription will not automatically renew.

Early cancellation does not shorten your prepaid service period.

5.Subscription Upgrades and Downgrades

Upgrades

When upgrading to a higher subscription plan:

• • The upgrade becomes effective immediately.
  • Additional entitlements become available immediately.
  • Pricing adjustments are handled according to the applicable billing rules.

Downgrades

Downgrades are scheduled to become effective at the beginning of the next billing cycle.

Your current subscription remains active until the existing billing period ends.

6.Failed Renewal Payments

If an automatic renewal payment cannot be successfully processed, TEXTuned follows a structured recovery process.

Upon the first failed renewal attempt:

• Your subscription enters a Grace Period.
• Your service continues uninterrupted during the Grace Period.
• Automatic renewal attempts continue according to our retry policy.

7.Grace Period & Retry Policy

TEXTuned attempts to recover failed subscription payments before suspending service.

Current policy:

• Maximum of three (3) renewal attempts.
• Renewal attempts are made approximately once every 24 hours.
• The Grace Period lasts up to seven (7) calendar days from the first failed renewal attempt.

Your subscription remains usable throughout the Grace Period.

8.Subscription Suspension

Your subscription may be suspended if:

• All renewal attempts fail; or
• The seven-day Grace Period expires without successful payment.

Once suspended:

• Subscription-based quotas become unavailable.
• Subscription features requiring an active plan may become inaccessible.

Customers may reactivate their subscription at any time by completing a successful payment using a valid payment method.

9.Updating Your Payment Method

Customers may update their payment method by completing a new successful checkout.

Upon successful authorization:

• The newly authorized payment method automatically replaces the previously stored payment method for future subscription renewals.
• Future automatic renewals use the latest authorized payment method.

10.Top-Up & PAYG Credits

TEXTuned also offers prepaid credit purchases (“Top-Up” or “Pay-As-You-Go” credits).

These prepaid credits operate independently from subscription plans.

Important:

• Top-Up credits remain associated with your account even after subscription cancellation.
• Top-Up credits do not currently expire.
• If your subscription expires, any remaining prepaid credits may continue to be used according to the applicable service rules.
• Purchasing or using Top-Up credits does not automatically renew a subscription.

11.Refund Policy

Unless otherwise required by applicable law:

Subscription Fees

Subscription payments are non-refundable.

This includes:

• • Monthly subscriptions
  • Annual subscriptions
  • Early cancellations
  • Partial billing periods

DashWord FZ LLC does not provide prorated refunds for unused portions of prepaid subscription periods.

Top-Up & PAYG Credits

Prepaid credits are non-refundable after purchase.

Unused wallet balances are not redeemable for cash.

12.Card Information

TEXTuned does not store complete payment card details.

Payment processing is performed by our authorized payment provider.

To support automatic subscription renewals:

• A secure payment token provided by our payment processor may be stored.
• This token allows future recurring subscription payments without requiring customers to re-enter their payment details.
• If you authorize a different payment method in the future, the previously stored payment token is automatically replaced.

13.Account Deletion

Customers may request permanent deletion of their TEXTuned account.

Upon account deletion:

• Subscription records are closed.
• Stored payment tokens associated with the account are removed as part of the account deletion process.
• Applicable customer data is handled in accordance with our Privacy Policy and legal retention obligations.

14.Administrative Exceptions

DashWord FZ LLC reserves the right to manually extend grace periods, provide complimentary service, suspend billing, or otherwise adjust subscription status where necessary for customer support, fraud prevention, operational issues, or other legitimate business reasons.

Such administrative actions are provided at DashWord’s sole discretion and do not create an ongoing entitlement.

15.Changes to this Policy

DashWord FZ LLC may update this Cancellation & Refund Policy from time to time.

Material changes will be published on this page together with the updated effective date.

Continued use of TEXTuned after such changes constitutes acceptance of the revised policy.