Cookie Policy

TEXTuned – A Product of DashWord FZ LLC

Effective Date: 17 August 2026
Last Updated: 17 August 2026

1.Introduction

This Cookie Policy explains how DashWord FZ LLC (“DashWord”, “we”, “our”, or “us”) uses cookies and similar technologies in connection with TEXTuned, our websites, customer portal, and related online services.

This Cookie Policy should be read together with our:

• Privacy Policy
• Terms & Conditions
• Cancellation & Refund Policy

By continuing to use our websites or web-based services, you acknowledge that cookies may be used as described in this Cookie Policy, subject to your preferences and applicable law.

Where required by applicable law, we will request your consent before placing non-essential cookies on your device.

2.About DashWord FZ LLC

TEXTuned is a software-as-a-service (“SaaS”) platform developed and operated by DashWord FZ LLC.

Throughout this Cookie Policy:

• “DashWord”, “we”, “our”, or “us” refers to DashWord FZ LLC.
• “TEXTuned” refers collectively to our websites, customer portal, cloud platform, APIs, and other web-based services operated by DashWord FZ LLC.

This Cookie Policy primarily applies to DashWord-operated websites and browser-based services.

It does not govern cookies placed by customers on their own websites through unrelated themes, plugins, analytics tools, advertising platforms, or other third-party services that they independently choose to use.

3.What Are Cookies?

Cookies are small text files stored on your computer, smartphone, tablet, or other device when you visit a website.

Cookies help websites recognize your device, remember your preferences, improve security, understand how visitors use the website, and provide a more personalized browsing experience.

Cookies may be:

• Session Cookies, which are automatically deleted when you close your browser; or
• Persistent Cookies, which remain on your device for a defined period or until manually deleted.

In addition to cookies, modern web applications may use similar technologies such as local storage, pixels, software development kits (SDKs), or other technologies that perform comparable functions. For simplicity, this Cookie Policy refers to all such technologies collectively as “cookies.”

4.Why We Use Cookies

DashWord uses cookies only for legitimate business purposes necessary to operate, secure, improve, and maintain TEXTuned.

Depending on how you interact with our services, cookies may be used to:

• Maintain secure user sessions;
• Authenticate customers;
• Remember user preferences;
• Improve website functionality;
• Measure website performance;
• Understand how visitors use our websites;
• Improve customer experience;
• Detect fraudulent or malicious activity;
• Diagnose technical issues;
• Maintain service reliability;
• Support customer communications; and
• Comply with applicable legal obligations.

We do not use cookies to sell personal information.

5.Types of Cookies We Use

5.1 Strictly Necessary Cookies

These cookies are essential for the operation and security of our websites and online services.

They enable core functionality such as:

• • User authentication;
  • Secure login sessions;
  • Security protections;
  • Load balancing;
  • Website navigation;
  • Session management;
  • Fraud prevention; and
  • Protection against malicious activity.

Because these cookies are necessary for the operation of the Services, they generally cannot be disabled through our website.

5.2 Functional Cookies

Functional cookies help remember choices you make while using our websites.

These may include:

• • Preferred language;
  • Regional preferences;
  • User interface settings;
  • Accessibility preferences;
  • Customer portal settings; and
  • Other personalization options.

These cookies improve usability but are not strictly required for the operation of the Services.

5.3 Performance and Analytics Cookies

Performance cookies help us understand how visitors interact with our websites.

Information collected may include:

• • Pages visited;
  • Navigation paths;
  • Time spent on pages;
  • Feature usage;
  • Browser type;
  • Device information;
  • Error occurrences;
  • Performance metrics; and
  • General usage statistics.

Where possible, analytics information is aggregated or pseudonymized to reduce the identification of individual users.

Performance and analytics cookies help DashWord improve:

• • Website usability;
  • Product experience;
  • Feature adoption;
  • Technical performance;
  • Documentation;
  • Customer journeys; and
  • Overall service quality.

5.4 Customer Support Cookies

Certain cookies may be used to support customer communications and service interactions.

These cookies may help:

• • Maintain customer support sessions;
  • Remember customer communication preferences;
  • Improve support request handling;
  • Authenticate support interactions; and
  • Improve customer experience.

5.5 Marketing Cookies

From time to time, DashWord may use marketing or advertising cookies to understand the effectiveness of marketing campaigns and improve communications with prospective customers.

Marketing cookies may be used to:

• • Measure campaign effectiveness;
  • Attribute website visits to marketing campaigns;
  • Limit repetitive advertisements;
  • Improve advertising relevance; and
  • Analyze marketing performance.

Marketing cookies will only be used where permitted by applicable law and, where required, only after obtaining your consent.

6.Third-Party Cookies

TEXTuned may utilize trusted third-party technologies to provide or improve our services.

Depending on the services you use, these providers may include organizations responsible for:

• Cloud infrastructure;
• Website analytics;
• Customer relationship management;
• Payment processing;
• Security monitoring;
• Customer support;
• Content delivery;
• Error monitoring; and
• Performance monitoring.

These third parties may place or access cookies in accordance with their own privacy policies and applicable legal requirements.

DashWord does not control third-party cookie policies and encourages users to review the privacy documentation of those providers where appropriate.

7.Managing Your Cookie Preferences

You may manage or delete cookies at any time using your browser settings.

Most web browsers allow you to:

• View stored cookies;
• Delete individual cookies;
• Delete all cookies;
• Block specific websites from storing cookies;
• Block all cookies; or
• Configure notifications before cookies are stored.

Where required by applicable law, DashWord also provides cookie preference mechanisms that allow you to accept or reject non-essential cookies.

Please note that disabling certain cookies may affect the availability or functionality of some features of our websites or customer portal.

8.Cookie Retention

Different cookies remain stored for different periods depending on their purpose.

Generally:

• Session cookies expire automatically when your browsing session ends.
• Persistent cookies remain until they expire or are manually deleted.
• Authentication cookies are retained only for the duration necessary to maintain secure access.
• Preference cookies remain only as long as necessary to remember your selected settings.
• Analytics cookies are retained only for periods appropriate to analyzing website performance.

DashWord periodically reviews its use of cookies to ensure that unnecessary cookies are removed and retention periods remain appropriate.

9.TEXTuned Plugin and Customer Websites

The TEXTuned WordPress plugin is designed primarily to facilitate multilingual translation, localization, and related services.

The plugin itself is not intended to place advertising or marketing cookies on visitors’ websites as part of its core functionality.

Customers remain responsible for the cookies placed on their own websites through:

• Their WordPress installation;
• Themes;
• Third-party plugins;
• Analytics services;
• Advertising platforms;
• CRM tools;
• Social media integrations; or
• Other technologies independently installed by the customer.

Customers are responsible for ensuring that their own websites comply with applicable cookie and privacy laws.

10.Changes to this Cookie Policy

DashWord FZ LLC may update this Cookie Policy from time to time to reflect:

• Changes to our websites;
• New product features;
• Changes in applicable law;
• Regulatory guidance;
• Operational improvements;
• Security enhancements; or
• Other legitimate business requirements.

When material changes are made, we will update the Last Updated date shown at the beginning of this Cookie Policy.

Where required by applicable law, additional notice may be provided through our website or customer portal.

11.Contact Information

If you have any questions regarding this Cookie Policy or our use of cookies, you may contact DashWord FZ LLC using the contact information published on the official TEXTuned website.

Questions may relate to:

• Cookie usage;
• Privacy;
• Data protection;
• Consent preferences;
• Website functionality; or
• Other matters relating to this Cookie Policy.

DashWord will make reasonable efforts to respond to legitimate inquiries in a timely manner.